Shipping Policy

At PlutoLab, we are committed to providing a seamless and reliable shipping experience for our customers in Germany.

Shipping Time

Orders are typically processed and shipped within 3–5 business days. Delivery time may vary depending on item availability and location.

Shipping Costs

All deliveries within Berlin are free of charge. For deliveries outside Berlin, shipping costs will be calculated at checkout.

Packaging

We ensure that every piece of furniture is carefully packaged to prevent damage during transit.

Contact

If you have any questions regarding your shipment or require assistance, please feel free to contact our customer service team.

Return Policy

At PlutoLab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

  • Refund requests must be submitted within 3 days of receiving the item.

  • The item must be returned in its original condition and packaging. Vintage furniture showing normal wear consistent with its age is not eligible for refunds unless there is a significant defect not disclosed at the time of sale.

  • Once we receive and inspect the return, refunds will be processed within 7-10 business days using the original payment method.

Please contact our customer service team to initiate a refund or for any questions related to our refund policy.

Privacy Policy

At PlutoLab, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect
We collect information that you provide directly to us, such as your name, email address, shipping address, phone number, and payment details when you place an order or create an account. We may also collect information automatically through cookies and similar technologies when you browse our website, including your IP address, browser type, and browsing behavior.

2. Use of Information
We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate important updates about your orders and our services

  • Improve and personalize your shopping experience

  • Comply with legal obligations

3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us with order fulfillment, payment processing, and delivery. These providers are obligated to protect your data and use it only for the purposes we specify.

4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights
You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails.

6. Cookies
Our website uses cookies to enhance your experience. You can set your browser to refuse cookies.